A Citizen Automator, also known as a Citizen Developer, is an individual dedicated to finding processes that can be automated and driving the workflow optimization in the company, while, as a rule, does not belong to IT.
His main responsibility is to delve into areas that are too complex and find ways to simplify them:
- To find systems that are reducing efficiency;
- To create automation processes to fulfill the function.
Any employee of the company (accounting, finance, marketing, HR, sales, etc.) who knows his job and thinks strategically can become a Citizen Automator.