License activation problem

I got a new license.
When I open the agent, the license is active.
When I open the DEV tool, it hangs, asking for license…try to apply the license, but it does not work.

please advise? webex to view the problem?

Hello, @WayneHooper!

Please, check electroNeek Agent to see if the old license is selected. Click “Change a license key” and select the key with the new license. If it doesn’t help, try restarting and reinstalling the platform.

If this doesn’t work either, please record a video showing your problem, your key selection and the error that appears when you run the algorithm.